Shipping & Delivery Policy

1. Shipping Method

All frozen beef products are shipped in insulated packaging with food-grade gel packs or dry ice to maintain safe frozen temperatures during transit. Orders ship via overnight or expedited ground service, depending on destination and weather conditions.

2. Shipping Days

Orders ship on Mondays and Tuesdays to reduce the risk of delays and prevent packages from sitting in transit over weekends or holidays. Orders placed after the cutoff time will be processed on the next available shipping day.

3. Shipping Areas

We currently ship frozen beef to:

  • United States

We do not ship to P.O. boxes or international destinations unless otherwise stated.

4. Delivery Timeframes

Estimated delivery times vary by location:

  • Overnight / Express: 1 business day
  • Expedited Ground: 1–2 business days

Delivery times are estimates and not guaranteed due to factors beyond our control, including weather and carrier delays.

5. Receiving Your Order

Customers are responsible for ensuring someone is available to receive the delivery. Upon arrival:

  • Beef should arrive frozen or partially frozen and cold to the touch.
  • If the product is still cold (below 40°F / 4°C), it is safe to refrigerate or refreeze immediately.

6. Food Safety Disclaimer

Once an order has been delivered, responsibility for proper handling and storage transfers to the customer. We are not responsible for spoilage due to:

  • Missed deliveries
  • Incorrect shipping information
  • Failure to promptly refrigerate or freeze upon delivery

7. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Order weight
  • Destination
  • Selected shipping method

Shipping fees are non-refundable.

8. Damaged or Delayed Shipments

If your order arrives damaged or significantly delayed:

  • Contact us within 24 hours of delivery
  • Include photos of the product and packaging

Claims submitted after this period may not be eligible for replacement or refund.

9. Weather Considerations

During extreme weather conditions, we reserve the right to delay shipment to protect product quality and food safety.